Working to respond to the rapid changes and questions facing us all.
All of our lobbies will officially be open normal business hours effective June 8, 2020. The well-being of our customers and staff is our top priority. To maintain a safe environment during this time, we’ve made some updates to the standard practices within our lobbies.
For more info about what to expect, please visit our Lobby Guidelines page.
As always, drive-thru service is available, as well as our remote banking options:
Allpoint ATM Network - Mutual Federal customers with Visa-branded debit cards have access to Allpoint surcharge-free ATMs. All of our branches also have ATMs where cash can be dispensed.
Phone Banking 866-331-6372 - Access your account activity, check your balances, make transfers between your accounts or pay your loan.
Online Banking - View your account(s), check your balances, make transfers between your accounts, pay your loan, send a payment to a person or pay your bills.
Mobile App - View your account activity, make transfers or deposit a check with mobile check deposit.
At times of uncertainty, one thing you can always count on is the safety of your money at a bank. When you deposit your money at a bank, you get the comfort of knowing that your funds are secure and insured by the government. Uncertain times are exactly when you want the certainty and dependability of a bank.
Customers will begin receiving their government stimulus check deposits starting Monday, January 4, 2021. We will deposit these checks to your account as soon as they are received.
How to know if your stimulus payment has been deposited into your Mutual Federal account
FREQUENTLY ASKED QUESTIONS for Bank Customers Affected by COVID-19
If you need payment assistance regarding your First Bank Richmond Credit Card, please contact the TCM Customer Service line at 1-800-883-0131.
Mutual Federal understands the critical role small businesses play in the vitality of our communities and our economy. To help you through this uncertain time, we’ve assembled some resources to support you and your business.
Mutual Federal, a division of First Bank Richmond is excited to report that we have helped 460 small business customers in our communities through the Paycheck Protection Program. The nearly $65 million dollars that was loaned to these small businesses will help alleviate the effects of this pandemic. This is just another example of Mutual Federal and its customers “Doing great things together”.
We are now accepting applications for PPP Loans. Due to the heavy volume of requests, we will only be offering PPP loans to current customers.
To apply for a PPP loan with Mutual Federal, please complete the appropriate application below and return it to your loan officer in person or via secure email.
SBA Form 2483 – First Time Borrower Application Form
SBA Form 2483-SD – Second Draw Loan Borrower Application Form
Here is additional information concerning PPP loans:
If you would like to speak with someone concerning the Paycheck Protection Program, please click the link below and complete the form and a specialist will contact you.
Here are additional resources that may be of assistance: